equestrian straw hat

If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 30 days of purchase. To start a return or exchange, please e-mail our customer service team at service@namong.com and we will get back to you within 24 hours with details on how to process your return or exchange.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return shipping is the buyer’s responsibility unless the item is damaged or we made a mistake.

Most of the items in our store are shipped from warehouses in China. So please be patient and wait for the logistics to deliver the goods to your hands. If the goods you purchased have overseas warehouses, we will give you priority to deliver goods from overseas warehouses. We will do our best to assure you of delivery deadlines.

After your order is successfully paid, we will process your order within 72 hours. Free Shipping: For orders that reach free shipping, we will choose First-Class Mail, such shipping time will take 20~40 working days to reach you. By EMS express, it will take about 20 working days to arrive. Shipping is $15.